On a full service business line you have advanced Simultaneous Ring and Sequencing features as follows:
With Ring All, your calls will ring your onQ-VOIP line and an external destination both at the same time. Whichever call answers first will take the call.
Ring In Order/Call Hunt
With Ring In Order/Call Hunt, you can specify up to 2 external destinations and incoming calls will ring one at a time in order starting with your onQ-VOIP adapter for the amount of time you specify.
Auto Answer/Caller Announce
When auto answer is enabled, your call will immediately be connected when you answer any ringing phone.
When auto answer is disabled and you answer a simul ring destination phone, you will get a menu announcing the caller and giving you 3 options to handle the call.
1 – Accept the call
2 – Send to voicemail
3 – Ignore the call (Call continues to ring other destinations)
This is especially useful if you have a cell phone as a destination number since if the cell phone voicemail comes on immediately, it would be bypassed since you would need to press 1 to accept the call.
Posted in: Simultaneous Ring